Bringing people, processes and technology together to create long lasting employee and customer retention!
Serving the Automotive Industry for over 50 years!
Jeff Harbaugh has dedicated his career to the automotive industry, commencing as a technician and rising through the dealership ranks to the esteemed position of Service Director. In 1983, Toyota Corporate recognized his exceptional talent and expertise, marking the beginning of an illustrious 41-year journey. His extensive experience spans numerous roles, all aimed at enhancing and supporting fixed operations, including parts, service, and customer relations with the ultimate goal of generating gross profit and improving customer retention.
Jeff is not merely a consultant—he's the consultant. With countless hours spent training dealership personnel in both in-dealership and classroom settings, he has mastered areas such as operating systems, personnel management, sales and marketing, and financial controls and analysis. His hands-on approach has bestowed him with an unrivaled understanding of running profitable service and parts operations, with an emphasis on retaining top-notch employees and loyal customers.
The customer experience can never surpass the employee experience—an axiom Jeff not only believes but has proven time and time again. With a "Customer First" mindset, he has propelled hundreds of dealerships to new heights, creating cultures that ensure customer loyalty for all their parts and service needs.
As a coach, consultant, and trainer, Jeff is poised to impart his unparalleled knowledge and experience to dealerships eager to maximize your fixed operations. His proven and sustainable solutions seamlessly integrate people, processes, and technology, fostering long-lasting employee and customer retention.
With Jeff Harbaugh on your side, excellence is not just an aspiration—it's a guarantee.
In-Dealership Consulting and Training
Fixed operations consulting offers an invaluable opportunity for dealerships to get an outside perspective from an experienced industry expert. This fresh set of eyes can identify areas for improvement that might be overlooked internally. Additionally, considering the fast-paced changes in technology and the ongoing shift towards electrification and mobility, it's crucial for dealerships to stay ahead of the curve. An experienced consultant can provide insights and strategies to navigate these changes effectively, ensuring that the dealership remains competitive and profitable in a rapidly evolving market.
Another essential aspect to consider is the importance of establishing a culture that prioritizes employee retention. Implementing sound operating processes and investing in ongoing employee development can help create a supportive and engaging work environment. When employees feel valued and have opportunities for growth, they are more likely to stay committed and perform at their best.
Our four-day, in-dealership assessment targets key areas like Customer Handling, Sales, Gross Profit, Customer Retention, and Production Control. The goal is to enhance assets, address liabilities, and present a tailored improvement plan during an exit meeting. This plan outlines techniques for improving the service operations, boosting dealership net profit along with financial projections. By leveraging the expertise of an outside consultant, dealerships can not only adapt to technological advancements but also implement strategies that drive long-term success and customer retention.
Discover the unique advantages of partnering with Advanced Service Concepts, Inc. Our dedicated team delivers exceptional, tailored solutions to meet your specific needs. Let's elevate your business together. Contact us today to experience personalized, innovative service. We look forward to collaborating with you!
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Discover the unique advantages of partnering with Advanced Service Concepts, Inc. Our dedicated team delivers exceptional, tailored solutions to meet your specific needs. Let's elevate your business together. Contact us today to experience personalized, innovative service. We look forward to collaborating with you!