Bringing people, processes, and technology together to create long lasting employee and customer retention!

In-Dealership Consulting

  • Service/Parts Evaluation

  • Financial Analysis

  • Operating Systems

  • Personnel/Staffing

  • Sales/Marketing/Customer Retention

  • Facilities/Tools and Equipment

  • Technology

Our Services

Fixed Operations Training

  • In-Dealership Training Coaching

  • Service Operations

  • Service Sales “Professional” Presentation

  • Customer Experience

  • Business Development Center

  • Parts Operations

  • Asset Management

Performance Groups

  • Agenda/Materials/ Facilitate

  • Set-up Agenda and Meeting Plans

  • Develop Materials

  • Plan Activities and Facilitate Meetings

  • Complete Actions Plans

  • Follow-up

Personnel Development

  • Building a Strategic Plan

  • Recruiting the Right Candidates

  • Hiring and Onboarding for Success

  • Job Descriptions

  • Training and Development Plan

  • Check-ins and Evaluations

  • Recognition and Long-Term Retention

  • Affiliation with local schools

  • Employee Engagement Surveys and Activities

Customer Retention

  • Establishing a “Customer First” Culture

  • Set the Expectations for Customer Experience

  • Establish Standardized Processes

  • Analyze CSI and Retention Data

  • Transparent and Competitive Pricing

  • Timely and Customer-Centric Service

  • Set-up Processes for BDC and Comprehensive Follow-up Plan

Express Maintenance

  • Set up a “Shop within a Shop”

  • 2-technician Process for Completing a Maintenance Service in Less Than 1 hour

  • Facility/Tools/Equipment

  • Technician Training

  • Standardized Work Instructions

  • Quality Control

  • Parts in the Bays

  • Quarter Time MPI Inspections

  • Additional Selling Techniques

  • Staffing/Work Schedules